Come visit us
Our Policies & Updates
Thank you for your interest in our grooming services! We look forward to working with you and your fur baby. Our grooming services take 2-3 hours on average. In some cases we may need more time to accommodate your pet whether they are extra large breed, specialty care services or multiple pet house hold. We thank you for understanding.
New Clients (as of 7/1/23)
We are accepting new clients for all services on a case by case basis. We do require a 50% deposit for new clients at the time of booking per dog/cat. Thank you for understanding.
When making an appointment:
We expect our clients to show up on time for their appointment. Your dog is allowed to stay for a maximum for 4 hours during the week. On Saturdays, we ask that you pick up your dog within 30 min of being notified that he/she is done. If you need to reschedule or cancel your appointment please give us a call at 224-535-9594. We do require 24 hour notice for any cancelation. There is a $25 fee in the event of a same day cancelation or no show.
Late pick up:
If your pet is not picked up by closing, there is a late pick up fee. We charge $2 a minute until your pet is picked up. If the staff is unable to stay with your pet, we will have to board your pet at the salon for the night. We hate doing this, so please plan your appointment accordingly so someone is always available to pick up your pet.
We are a force free pet salon, this means we will not force your pet do anything he/she doesn't want to do. Your dogs comfort is our first priority. We do not offer de-matting, no exceptions. Please understand that we only want what is best for your dog. We take pride in what we do and the animals always come first.